Shipping
Pre-Orders:
* When selecting the Pre-Order button this means you have purchased one of our products and it must be made to order in our overseas workshop located in Bali, Indonesia.
* We advise all pre-orders take approximately 3-5 weeks for delivery (this is for Australian domestic shipping only and international could take longer). This time frame allows us to source materials and carefully produce your piece and go through quality control/packaging. The times are an estimation only and does not account for any unforeseen delays with shipping and customs clearance.
* We love offering FREE WORLDWIDE SHIPPING to our customers (and we know you love this too) so we do not ship items individually. Our shipping cycles are usually once a month to Australia and we appreciate your patience while we organise your orders to you every month. Of course we endeavour to get to you asap and even before our estimate time frame.
* We are able to send your order individually to you personally and if you require this service using DHL or EMS with a tracking number there is an additional cost. Please email info@jodilee.com.au to make any enquiries.
* During the production process we are unable to give exact times but if you wish to contact us for an estimation please do so via email info@jodilee.com.au. Otherwise we will contact you once our shipment arrives and your order has been sent directly to you.
* NOTE: We are putting a lot of effort in to being a sustainable brand. We source our materials from sustainable sources, do not pollute the planet with over-production and we support local artisans with stable and fair employment. Please do not demand a refund if the delivery date is later than the estimated time frame. These estimations are given so you are aware of a waiting period and know when you may expect your parcel. We are always working on getting your beautiful handmade pieces to you on time and refunds are not applicable if the date is not exactly 5 weeks. We all must accept there are holidays, weekends, flight changes and customs clearance in every country at various times that can disrupt our normally smooth process.
Shipping within Australia
* All regular shipping costs are included in the price of all Jodi Lee products for sale on Shop
* Express Post orders are dispatched on the same business day if orders are before 2pm and will be an additional cost.
All other Jodi Lee orders will be processed on the first business day after checkout, and shipped within 2 business days thereafter.
Please provide a detailed street address for Australia Post deliveries.
A signature will be needed for delivery otherwise a note will be left for pickup notification.
Jodi Lee is not liable for the following:
* Unexpected delays in delivery times
* Lost or stolen goods
* Damaged goods during the shipping process
International Shipping
* All shipping costs are included in the price of all Jodi Lee products for sale on Shop
Delivery times will vary according to Australia Post, DHL and EMS post if applicable.
Orders will be delivered between 8am-6pm Monday - Friday so please ensure a signature can be provided within these times. Incorrect delivery details cannot be redirected once order has been dispatched.
Jodi Lee is not liable for the following:
* Unexpected delays in delivery times
* Lost or stolen goods
* Damaged goods during the shipping process
* If you are located in a country that taxes imported leather goods (UK and Europe) it is the customers responsibility to follow the tracking details provided to monitor if the package is waiting to be released by customs clearance in the destination country. If for any reason the package is not picked up and returned to Jodi Lee the cost of sending the package will be deducted from any refund request.
Please Note: Taxes and duties are not applicable to the shipping rate provided by Jodi Lee. Any taxes or duties incurred at the destination country are at the expense of the delivery recipient.
Australian export regulations require we declare the correct value of items as dutiable merchandise.
Contact your local customs office for any further information that may be relevant to your final purchase cost.
* Jodi Lee does not include insurance on your goods or signature on delivery with free shipping and this can be arranged at an extra cost. Purchasing insurance will cover loss and damages in the delivery process. Enquire via email info@jodilee.com.au